talk to a
fuel specialist
Tell us about your operation, sites, tanks,
fleet, and we’ll come back with the right fit,
just for your set-up.
fms@orcafuels.co.za
New enquiries, quotes and site assessments.
phone
(+27) 60 967 7382
Mon–Friday: 7:30am – 4:30pm
address
Harbour View Building, 2nd Floor Oakworth Road, Humerail, Port Elizabeth
Already an Orca FMS client?
The support desk has you
Every request is tracked, prioritised and resolved by a dedicated team of FMS specialists, nothing gets lost.
Email support
fms@orcafuels.co.za
Best for general queries and routine support requests.
log a ticket
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Emergency line
(+27) 60 967 7382
Reserved for critical system downtime and urgent operational failures, answered around the clock.
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Frequently Asked Questions
Can an FMS help me claim a SARS diesel refund?
Yes. Orca SmartFuel provides detailed, customised reports that can support your SARS diesel refund claim, provided your business qualifies. We can also integrate fuel data directly into your ERP or accounting system through our API.
How can we prevent fuel theft?
Fuel theft is a complex problem, and there is no single solution that works for every site. Poor implementation, damaged equipment and inconsistent system use can all weaken fuel controls. Orca develops customer-specific solutions based on each site’s risks and operating requirements. We combine suitable equipment, reporting, monitoring and operational controls to help reduce fuel theft and identify suspicious activity.
Why was my SARS diesel refund claim rejected?
SARS may reject a diesel refund claim for several reasons, including incomplete records, insufficient supporting evidence or discrepancies between fuel purchases, storage and usage. Orca can help improve the quality of your supporting information by combining fuel-management data, GPS tracking, API integrations and customised reports. However, final approval remains subject to SARS requirements and assessment.
How can I prevent unauthorised fuel dispensing?
Orca SmartFuel offers several authentication and identification options. These controls help ensure that fuel is dispensed only to approved vehicles, equipment or users. Each transaction is recorded, making unauthorised dispensing more difficult and suspicious activity easier to investigate.
Will the system continue working if the site loses its internet connection?
Yes. The system stores data locally on the unit while the internet connection is unavailable. Once connectivity is restored, the stored data is automatically uploaded to the cloud.
Can Orca SmartFuel integrate with my existing ERP, or fleet-management system?
Yes. Orca SmartFuel’s APIs can integrate with existing ERP, accounting and fleet-management software, provided the third-party system supports API integration.
Can the system monitor fuel used by individual vehicles, machines or drivers?
Yes. Orca SmartFuel can report on the fuel usage and efficiency of individual vehicles or machines. It can also provide detailed dispensing information for specific users.
Can Orca SmartFuel be installed on an existing tank or fuel-management system?
This depends on the type of tank and fuel-management equipment already installed. Orca can conduct a site assessment to evaluate the existing setup and recommend the most suitable solution.
How quickly can the system detect unusual fuel losses or suspicious activity?
Under normal operating conditions, unusual fuel losses or suspicious activity can often be detected immediately. Depending on the site’s connectivity and monitoring setup, detection may take up to 48 hours.
Can I track my carbon emissions?
Orca SmartFuel is proud to say that we care very deeply for the environment and offer carbon emission tracking as part of our fuel management solution.
+27 60 967 7382 | fms@orcafuels.co.za | Port Elizabeth, South Africa
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